Card Designer FAQ
Personalized Card Questions
You need to be an account holder at Bank of Utah and your account must be in good standing. You need to have a Visa Check Card.
Unique Images on One Account
Only the primary and first authorized user will have the ability to customize their card. All other authorized users on the
account will not be able to customize their card, but can receive a standard non-customized card.
You can change your image for either the primary or first authorized user as often as you like. The first image for the primary
and first authorized user is free. Any additional image, or image change, is $5.00; the fee will be automatically deducted from
your checking account. You may change images at no cost when your current card has expired or no longer works from regular use.
Every submitted image is reviewed for compliance with the Image Guidelines. Each image also must follow the Visa Issuing
Guidelines as set by Visa International.
Bank of Utah reserves the right to reject any image we believe violates the VisaŽ Image Guidelines. If an image is rejected,
you will be notified by e-mail within two business days. You may submit a new image any time following your rejection notification.
The first card for both the primary and first authorized user is free. Each additional card after the first is $5.00. The fee
will be added deducted from your checking account.
Upon expiration or your card a new card will be sent with the same image as your most recent card or you can upload a new image.
Change in Card Type
If you change card types, your image will be transferred to the new card type.
If your card is lost or stolen, please call us immediately to replace your card. Your new issued card will have the same image as
your previous card.
How will I receive my personalized card?
Your card will be mailed to you via the US Postal service.
How long will it take to receive my card?
Bank of Utah processes and sends out cards daily. After your card has been submitted to Bank of Utah you can expect to receive your
card in the mail within seven to ten business days.
Will any financial or personal information be transferred to the design service?
No, we do not transfer or share any of your financial or personal information with the design service.
How many times can the image on my card be changed?
The image can be changed as many times as you would like. The first card image is free; each additional image is $5.00.
How will I know if my image is accepted or rejected?
You will receive an e-mail within two business days, telling you if your image was rejected or approved.
How do I design my card?
Card customization is easy; there are three simple instructions to follow.
- Upload the photo you would like on your card.
- Customize the look of your card by enlarging, cropping, rotating or adding a border.
- Once you are satisfied with the look of your card, hit the submit button.
Who is eligible to get a customized card?
Any account that has a Visa Check Card is eligible to participate and customize their card.
The primary member and the first authorized user on the account will have the ability to customize
their card. All other authorized users on the account will not be able to customize their card,
but can receive a standard non-customized card.
What format does the digital photo need to be in?
The photo needs to be a digital photo in .jpeg, or .bmp format. The image needs to be at least 640x480
pixels and at least 50KB in size, not to exceed 3 megabytes.
Where does the digital photo need to be stored?
Your photo needs to be stored somewhere on your hard drive where it can be uploaded to the card designer.
How do I convert my photo into a digital photo?
If you take a regular photo to a photo processing facility, they may be able to scan the photo for you and put it
on a disk. Remember, the image needs to be saved in either .jpeg, or .bmp formats.
What size does my digital photo need to be?
Please use an image that is at least 640x480 pixels. Our design service provides a tool to re-size your picture to look how you want it to.
How do I ensure my card looks as good as possible?
Choose a clear, sharply focused image, preferably taken at a high resolution. You can also use photo editing software to enhance
your photo prior to uploading it; however, it is not mandatory.